Currently, we only ship within Germany by default. If you would like to order to other European countries, please send us an email to info@pandaceramic.de – we'll find a solution.

Within Germany, we charge a flat shipping fee of €5.90 per order. Shipping is free for orders over €150.

Deine Bestellung wird an die Adresse geliefert, die du beim Bestellvorgang angegeben hast. Die Lieferzeit beträgt in der Regel 3–5 Werktage. Sollte es zu Verzögerungen durch höhere Gewalt oder unvorhersehbare Umstände kommen, informieren wir dich selbstverständlich.

Der Versand erfolgt klimafreundlich mit DHL.

Innerhalb Deutschlands berechnen wir eine Versandpauschale von 5,90 € pro Bestellung. Ab einem Bestellwert von 150 € ist der Versand kostenlos.

Derzeit liefern wir standardmäßig nur innerhalb Deutschlands. Du möchtest ins europäische Ausland bestellen? Dann schreib uns gerne eine E-Mail an info@pandaceramic.de – wir finden eine Lösung.

Solange sich deine Bestellung auf dem Versandweg befindet, tragen wir das Risiko für Verlust oder Beschädigung. Entscheidest du dich, selbst einen Versanddienstleister zu beauftragen, geht die Verantwortung ab der Übergabe an dich über.

Kommt ein Artikel beschädigt bei dir an, kontaktiere bitte umgehend unseren Kundenservice – idealerweise mit einem Foto des Schadens. Wir kümmern uns schnell und unkompliziert um eine passende Lösung.

You can pay safely and conveniently using the following methods:

• Credit card

• PayPal

• Klarna

Payment by cash on delivery or invoice is currently not possible

The invoice amount is due immediately after conclusion of the contract, unless otherwise agreed with you.

We don't currently offer any fixed gift cards. If you'd still like to give one, just write to us at info@pandaceramic.de. We'll be happy to create a customized offer for you.

You have the right to cancel your purchase within 14 days without giving any reason. This period begins on the day you or an authorized person receives the goods.

To exercise your right of withdrawal, a clear declaration by email or letter is sufficient. We will provide you with a sample form upon request. The return must be made within 14 days of the cancellation. You will bear the return shipping costs yourself. You can also find all details in our cancellation policy and in the statutory sample form, which you will receive on a permanent storage medium upon conclusion of the contract.

How the return works

Return conditions:

• Items must be returned unused, in their original packaging and well protected.


• Use sturdy packaging and attach the return label securely.


• We recommend having the label affixed directly at a post office.

Return address:

PandaCeramic
Brauerstraße 32
21244 Buchholz
Germany

Note: As a small business, we unfortunately cannot cover return shipping costs. Please ensure your package is adequately stamped.

Deadlines & Responsibility:

You have 14 days after receiving the goods to return them.

After this deadline, we can no longer accept returns. Unannounced or late returns may be returned at your expense.

Damage caused by improper packaging or transport is your responsibility and may be deducted from the refund amount.

refund

After receiving and inspecting the return, we will refund the value of the goods within 14 days using the original payment method used.

Please keep your receipt safe until your refund is complete. If you have tracking, you can check the status of your return at any time.

As a small business, we unfortunately cannot cover return shipping costs. Please ensure your package is adequately stamped.